Protecting Your Rights

Mountain Shadows operates all of its services, programs and activities without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes that he or she, or as a member of a specific group, has been subjected to discrimination, may file a signed Title VI complaint with Mountain Shadows. Mountain Shadows prohibits intimidation, coercion, or engagement in other discriminatory conduct against anyone because he or she has filed a complaint to secure rights protected by Title VI.

How Do I File a Title VI Complaint

If you believe you have been discriminated against, you may file a signed, written complaint within one hundred and eighty (180) days of the date of alleged discrimination. The complaint should include the following information:

  • Your name, address and how to contact you (e.g. telephone number, e-mail address, etc.)
  • How, when, where and why you believe you were discriminated against. Include the location, names and contact information of any witnesses.
  • Complaint Assistance: A Mountain Shadows Customer Relations representative will assist with writing a complaint if the complainant is unable to do so.

See below for complete complaint procedure and printable complaint form.

Title VI Complaint Procedure
Title VI Complaint Procedure – Spanish

Notice to the Public Form
Notice to the Public Form – Spanish

The complaint may be filed in writing to Mountain Shadows directly. To file a complaint in person, please visit
Mountain Shadows Support Group Corporate offices at:

970 Los Vallecitos Blvd., Ste. 240
San Marcos, CA. 92069
Attn. Arlene Galvan

The complaint may also be filed with the Federal Transit Administration at FTA Office of Civil Rights,
1200 New Jersey Avenue, SE, Washintong DC 20590

To request additional information regarding Title VI, you can email directly to

Or by telephone:
(760) 743-3714 ext. 107